Once you complete this course, you’ll no longer be thinking...

“What on earth is that random fork used for?”, “What do I need to ask in an interview?” or “What colour scheme should I use for a Mad Hatter Tea Party?” Instead, you’ll be feeling confident and will know exactly how to run your department, from ordering and prepping for a guest trip, providing jaw-dropping service, all the way to packing up after your trip and being an fantastic leader.

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Course Curriculum

Upon successful completion of the course, including all quizzes & assignments, you will receive a certificate of completion for Head of Service Diploma. You will have LIFETIME access, so you can complete this course at a pace that best suits your schedule.

  • 1

    Welcome

    • Head of Service Introduction

    • How to use Thinkific
  • 2

    Module 1: Leadership & Recruitment

    • Leadership Traits

    • Managing Expectations

    • The Big Six

    • Hours of Rest

    • Standing Orders

    • Performance Reviews

    • Recruitment Quiz
  • 3

    Module 2: Training Management Plan

    • Training Management Plan

    • Service Handbook

    • Types of Training

    • Interior Walk Through

    • Risk Assessment

    • TMP Assignment

    • TMP Quiz
  • 4

    Module 3: Internal & External Communication

    • Guests

    • Interdepartmental

    • Body Langauge

    • Communication Quiz
  • 5

    Module 4: Administrative Roles

    • Service Outfitting

    • Supplier & Vendor Communication

    • Glancy Fawcett Case Study: Order Procedure

    • Vendor Communication Assignment

    • Checklists

    • Standard Operating Procedure

    • SOP Assignment
  • 6

    Module 5: Allergies, Food Safety & Sanitizing

    • Food Allergies

    • Training the Team on Food Allergies

    • Allergy Quiz

    • Allergy Assignment

    • Cleaning, Disinfecting & Sanitizing

    • Preventing Weevils
  • 7

    Module 6: Service Types with Guest Trainers - Bogarts Butlers

    • An Introduction to Service

    • Silver Service Technique

    • Continental Service

    • Family Service

    • Plated Service

    • Buffet Service

    • English Service

    • Russian Service

    • French Service

    • Synchronised & Gueridon Service

    • Preparing for Service Assignment
  • 8

    Module 7: Theme Nights

    • Theme Nights

    • Incorporating the Five Senses

    • Theme Night Inspiration

    • Hosting an Onboard Wine Tasting

  • 9

    Module 8: Tableware & Bar Set-up

    • Bar Terminology & Set up

    • Bar Set Up Assignment

    • Glassware

    • Forks

    • Knives

    • Spoons

    • Speciality Cutlery Assignment

  • 10

    Module 9: Food & Beverage Knowledge

    • Tea

    • Coffee

    • Wine

    • Cheese

    • Oysters

    • Caviar

    • Food & Beverage Quiz
  • 11

    Module 10: Glossaries

    • Food Terminology

    • Global Cuisine

    • Wine Decoded
  • 12

    Final Exam

    • Final Assessment

    • Exit Survey

    • Certificate

Pricing Options

At TYSA, we believe that education should be accessible to everyone! This is why we have created two different ways you can purchase the course.

Looking for more course options?

Here are a few of our students favourite courses/bundles!