Head of Service

Learn the skills to become the memorable, well-respected Head of Service that the team remembers for years, along with how to do your job calmly, confidently, and effectively and thrive in your new role.

Purchase for Immediate LIFETIME Access

Once you complete this course, you’ll no longer be thinking...

“What on earth is that random fork used for?”, “What do I need to ask in an interview?” or “What colour scheme should I use for a Mad Hatter Tea Party?” Instead, you’ll be feeling confident and will know exactly how to run your department, from ordering and prepping for a guest trip, providing jaw-dropping service, all the way to packing up after your trip and being an fantastic leader.

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Course Curriculum

Upon successful completion of the course, including all quizzes & assignments, you will receive a certificate of completion for Head of Service Diploma. You will have LIFETIME access, so you can complete this course at a pace that best suits your schedule.

1. Head of Service Introduction
2. How to use Thinkific
3. Head of Service: Downloadable Templates
1. Leadership Traits
2. Managing Expectations
3. The Big Six
4. Hours of Rest
5. Standing Orders
6. Performance Reviews
7. Recruitment Quiz
8. Interview Assignment
1. Training Management Plan
2. Service Handbook
3. Types of Training
4. Interior Walk Through
5. Risk Assessment
6. TMP Assignment
7. TMP Quiz
1. Guests
2. Interdepartmental
3. Body Langauge
4. Communication Quiz
1. Service Outfitting
2. Supplier & Vendor Communication
3. Glancy Fawcett Case Study: Order Procedure
4. Vendor Communication Assignment
5. Checklists
6. Standard Operating Procedure
7. SOP Assignment
1. Food Allergies
2. Training the Team on Food Allergies
3. Allergy Quiz
4. Allergy Assignment
5. Cleaning, Disinfecting & Sanitizing
6. Preventing Weevils
1. An Introduction to Service
2. Silver Service Technique
3. Continental Service
4. Family Service
5. Plated Service
6. Buffet Service
7. English Service
8. Russian Service
9. French Service
10. Synchronised & Gueridon Service
11. Preparing for Service Assignment
1. Theme Nights
2. Incorporating the Five Senses
3. Theme Night Inspiration
4. Hosting an Onboard Wine Tasting
1. Bar Terminology & Set up
2. Bar Set Up Assignment
3. Glassware
4. Forks
5. Knives
6. Spoons
7. Speciality Cutlery Assignment
1. Tea
2. Coffee
3. Wine
4. Cheese
5. Oysters
6. Caviar
7. Food & Beverage Quiz
1. Food Terminology
2. Global Cuisine
3. Wine Decoded
1. Final Assessment
2. Exit Survey
3. Certificate
1. Cigars
2. Napkin Folds