Welcome to Service Fundamentals

If you’re looking to become a rockstar in service, this is for you. Have you nailed laundry and housekeeping, and are wanting to upgrade and refine your service skills? Maybe you want to step into a more service-based role, perhaps you have your eye on a 2nd or 3rd stew role, or would love to join a service team on a bigger vessel. Whatever your goals are, we’ve got you covered!

I'm ready to master service!

Are you ready to become a service superstar?

We want you to feel cool, calm and confident with your service skills, to ensure not only are the guests having a blast, but we want YOU to enjoy it and thrive too. Combine both, and it is a recipe for an outstanding and memorable service every single time.

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Course curriculum

  • 1

    Welcome

    • How to use Thinkific

    • Submitting Assignments

    • Guidelines to Submitting your Assignments

  • 2

    Module 1: Table Top Essentials

    • Setting the table

    • Glassware

    • Cutlery

    • Silverware Care with Langfords

    • Napkins

    • Table Top Quiz

    • Table Top Assignment

  • 3

    Module 2: Introduction to Service Types

    • Service Types

    • What is Silver Service?

    • Buffet Service

    • Family Style

    • Introduction to Service Types Quiz
  • 4

    Module 3: Theme Nights

    • Executing Theme Nights

    • Case Study: James Bond Dinner

    • Onboard Inspiration Board

    • Theme Night Assignment
  • 5

    Module 4: Beverages

    • Tea Service

    • Coffee Service

    • The 7 Main Coffees

    • Milk Frothing: Cappuccino vs Latte vs Flat white

    • Wine Service

    • Bar Terminology & Set Up

    • Beverage Quiz
  • 6

    Module 5: Luxury Food

    • Caviar Service

    • Cheese Service

    • Oyster Service

    • Luxury Food Assignment
  • 7

    Module 6: Allergies & Food Safety

    • Food Allergies

    • Allergy Quiz
  • 8

    Certificate

    • Exit Survey

    • Certificate

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