Can you relate to either of these?

  • You’d love to create your DREAM crew, ace recruitment and interviews, and create a work culture that feels more like a genuine family than colleagues.

    You’ll dive into real-life, practical strategies for stress relief and crew wellbeing, ensuring you emerge not just as a yacht stew but as a standout, crew-focused leader.

  • Have you ever sat back and thought, “WOAH! when did admin get so complicated?” We get you because we’ve been there before! Yacht admin is generally something you have to figure out for yourself onboard as a HOD, and it’s surged in complexity. We’re here to help you step into your leadership shoes and nail every aspect of the human and organisational part of the job!

This course is for you if...

  • You find yourself constantly battling admin and paperwork, and you want to turn the chaos into a calm, efficient and enjoyable process.

  • The HR world seems like a maze, and you're ready to navigate it confidently, decoding contracts, managing certifications, and handling crew paperwork effortlessly.

  • You’d love to build your dream team, but you need practical skills, from strategic recruitment to conducting interviews that find you the perfect fit.

  • You believe in the power of soft skills and want to use them to your advantage and create a team that works together effortlessly.

  • The weight of stress and crew well-being feels heavy, and you want to learn practical strategies that alleviate stress and create a healthier, happier team

  • You dream of being a catalyst for a positive work culture that people love, creating an atmosphere where your team feels connected, motivated and excited to come to work.

Unit 30 course forms part of the GUEST Management Programme and is designed to meet the occupational duties to qualify for the onboard Chief Steward/ess role. It covers the incredibly broad landscape of expectations that come with the position these days.

The goal? To support you in confidently handling the broad spectrum of expectations of the position, and manage a team that makes everyone wonder HOW you do it!

Chat with the training team!

Here are some of the amazing things you’ll learn:

  1. Make the daunting task of admin into one of your weekly wins by properly managing crew contracts and streamlining the organization of crew certification, files, and administration.
  2. Build your DREAM team by understanding how to communicate with recruiters and absolutely nail interviews with candidates. 
  3. Confidently manage stress, disputes, and conflict within a team without going into a panic and create GREAT vibes that leave others thinking, “I LOVE WORKING HERE!’.
  4. Deal with the seemingly daunting hurdle of crew well-being like a boss (literally and figuratively), create a positive environment, and understand what different team members may need from you as a leader. 
  5. Confidently know how to build, manage and mentor a team, maintaining professionalism and emotional intelligence. 
  6. Understand the bridge banter about legal jargon, and what is actually meant by different Conventions and Codes (STCW, MLC, and MARPOL to name a few) 
  7. Downloadable templates for recruitment, crew administration and team building!

There's more!

You’ll also become a Mental Health First Champion.

In addition to the course, we’ve teamed up with Mental Health First Aid England (MHFA), which is the leading provider of mental health in England, to provide a Mental Health First Aid course within our curriculum. Not only will you walk away with another certificate, but you also become a part of a community where everyone can talk freely about mental health and seek support when they need it.

The Training Day is broken down into two sections.

Section 1:

  • About Mental Health First Aid
  • About mental health and stress in the workplace
  • Stigma and discrimination
  • Depression
  • Anxiety disorders
  • Other mental health issues (eating disorders, self-harm, psychosis)
  • Early warning signs of mental ill health
  • Alcohol, drugs and mental health


Section 2:

  • Applying the Mental Health First Aid Action Plan:
    • Approach the person, assess and assist with any crisis
    • Listen and communicate non-judgementally
    • Give support and information
    • Encourage the person to get appropriate professional help
    • Encourage other supports
  • Recovery
  • Building a mentally healthy workplace 
  • Action planning for using MHFA

Here are some of the amazing things you’ll learn:

  • Make the daunting task of admin into one of your weekly wins by properly managing crew contracts and streamlining the organization of crew certification, files, and administration

  • Build your DREAM team by understanding how to communicate with recruiters and absolutely nail interviews with candidates.

  • Confidently manage stress, disputes, and conflict within a team without going into a panic and create GREAT vibes that leave others thinking, “I LOVE WORKING HERE!’.

  • Deal with the seemingly daunting hurdle of crew well-being like a boss (literally and figuratively), create a positive environment, and understand what different team members may need from you as a leader.

  • Confidently know how to build, manage and mentor a team, maintaining professionalism and emotional intelligence.

  • Understand the bridge banter about legal jargon, and what is actually meant by different Conventions and Codes (STCW, MLC, and MARPOL to name a few)

  • Downloadable templates for recruitment, crew administration and team building!

Meet the course co-authors!

.

Why is this course 1 part of a 3-part course program?
This course will be a part of the GUEST III Management program. Students who complete all four courses can apply for the
Yacht Chief Stew CoC.

What is GUEST?
The IAMI GUEST Program is the only internationally Recognised Large Yacht Industry Qualifications and Assessment Standard.

What are the course requirements?
To ensure you get the most out of this course, there is a requirement of at least one year of operational experience. But don't let that deter you! If you're unsure whether this is the right fit, we encourage you to reach out to our team at [email protected]

Course curriculum

    1. Welcome to Thinkific!

    2. Course Overview and Essential Information

    3. Guidelines to Submitting your Assignments

    4. Meet your Trainers!

    1. How to access your free ticket to a 2024 MHFA training

    1. Onboard Human Resources Role & Responsibilities

    2. Minimum Safe Manning Document

    3. Crew Qualifications & Certification

    4. Crew Contracts & Agreements

    5. Crew Files & Administrations

    6. Crew Administration Templates & Documents

    7. Quiz: Human Resources and Administration

    1. Recruitment Agencies, Job descriptions & Specifications

    2. Pre-Interview Process

    3. Understanding & Measuring Soft Skills

    4. The Big Six

    5. Conducting a Fair Interview

    6. Candidate Follow-Up & References

    7. Quiz: Recruitment & Selection Process

    8. Recruitment Assignment

    1. Induction Process

    2. Creating a Culture Manual

    3. Implementing and Managing Employee Relationships

    4. Performance Reviews

    5. Implementing & Managing Training Development Opportunities

    6. The Importance of Team Development

    7. Quiz: Relationship & Performance Managament

    8. Mentorship and Development Assignment

    1. Module Review 1-3

About this course

  • £899.00
  • 56 lessons
  • 1.5 hours of video content

Frequently asked questions

  • Will I receive a certificate?

    Yes! You will receive an official IAMI GUEST certificate and a Mental Health Champion certificate from MHFA England. 

  • What is GUEST?

    The IAMI GUEST Program is the only internationally recognised large yacht industry Qualification and assessment standard.

  • What are the GUEST prerequisites for this course?

    A total of no less than 24 months of onboard experience with 120 days of guests-on (Guest-on days include any days with guests onboard or day service such as serving lunch, dinner, or canapés & drinks); half this time should have been completed while employed in a senior position onboard.

  • How Long Do I Have to Complete the Course?

    You have a full year to complete the course, having all assignments submitted and marked before the 365 days are over. 

  • How Challenging is the Course? 

    The course is not challenging in the sense that you need to be incredibly academic to complete it. However, stepping into a leadership position does hold a lot of responsibility, and it will require effort. However, it is laid out in an easy-to-understand way, and our TYSA trainers are with you every step of the way.

  • How much is this course?

    The price of this course is £899

Additional courses

View more products