Lead Your Crew with Confidence & Care

The IAMI GUEST: Crew Wellbeing & Human Resources course is your roadmap to thriving in senior interior roles. From decoding contracts and managing certifications to building a positive crew culture, you’ll gain the tools to lead both people and processes with calm, confidence and care.

Co-written with Purser Kati Ho and Certified HR Professional Ellen Demian, this course blends real-world insight with practical tools—plus a certified Mental Health First Aid qualification to help you support your team at every level.
TYS team in branded t-shirts

Key Learning Outcomes

What you'll learn from this course

  • Master Crew Admin & HR

    Confidently handle contracts, certifications, legal codes, and HR systems with downloadable templates and tools to keep your team organised and compliant.

  • Build & Lead a Thriving Team

    Learn how to recruit the right people, lead with emotional intelligence, and create a positive crew culture that people genuinely want to be part of.

  • Champion Mental Health & Wellbeing

    Become a certified Mental Health First Aider and gain practical strategies to support crew wellbeing, manage stress, and create a healthier, happier working environment.

Why is this course 1 part of a 3-part course program?
This course will be a part of the GUEST III Management program. Students who complete all four courses can apply for the
Yacht Chief Stew CoC.

What is GUEST?
The IAMI GUEST Program is the only internationally Recognised Large Yacht Industry Qualifications and Assessment Standard.

What are the course requirements?
To ensure you get the most out of this course, there is a requirement of at least one year of operational experience. But don't let that deter you! If you're unsure whether this is the right fit, we encourage you to reach out to our team at [email protected]

Course curriculum

    1. Welcome to Thinkific!

    2. Course Overview and Essential Information

    3. Guidelines to Submitting your Assignments

    4. Meet your Trainers!

    1. How to access your free ticket to a 2024 MHFA training

    1. Onboard Human Resources Role & Responsibilities

    2. Minimum Safe Manning Document

    3. Crew Qualifications & Certification

    4. Crew Contracts & Agreements

    5. Crew Files & Administrations

    6. Crew Administration Templates & Documents

    7. Quiz: Human Resources and Administration

    1. Recruitment Agencies, Job descriptions & Specifications

    2. Pre-Interview Process

    3. Understanding & Measuring Soft Skills

    4. The Big Six

    5. Conducting a Fair Interview

    6. Candidate Follow-Up & References

    7. Quiz: Recruitment & Selection Process

    8. Recruitment Assignment

    1. Induction Process

    2. Creating a Culture Manual

    3. Implementing and Managing Employee Relationships

    4. Performance Reviews

    5. Implementing & Managing Training Development Opportunities

    6. The Importance of Team Development

    7. Quiz: Relationship & Performance Managament

    8. Mentorship and Development Assignment

    1. Module Review 1-3

About this course

  • £899.00
  • 56 lessons
  • 1.5 hours of video content

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Frequently asked questions

  • Will I receive a certificate?

    Yes! You will receive an official IAMI GUEST certificate and a Mental Health Champion certificate from MHFA England. 

  • What is GUEST?

    The IAMI GUEST Program is the only internationally recognised large yacht industry Qualification and assessment standard.

  • What are the GUEST prerequisites for this course?

    A total of no less than 24 months of onboard experience with 120 days of guests-on (Guest-on days include any days with guests onboard or day service such as serving lunch, dinner, or canapés & drinks); half this time should have been completed while employed in a senior position onboard.

  • How Long Do I Have to Complete the Course?

    You have a full year to complete the course, having all assignments submitted and marked before the 365 days are over. 

  • How Challenging is the Course? 

    The course is not challenging in the sense that you need to be incredibly academic to complete it. However, stepping into a leadership position does hold a lot of responsibility, and it will require effort. However, it is laid out in an easy-to-understand way, and our TYSA trainers are with you every step of the way.

  • How much is this course?

    The price of this course is £899