Course Curriculum

Upon successful completion of the course, including all quizzes & assignments, you will receive a certificate of completion for Head of Service Diploma. You will have 12-month access to complete this course at a pace that best suit your schedule.

  • 1

    Welcome

    • Head of Service Introduction

    • How to use Thinkific
  • 2

    Module 1: Leadership & Recruitment

    • Leadership Traits

    • Managing Expectations

    • The Big Six

    • Hours of Rest

    • Standing Orders

    • Performance Review

    • Recruitment Quiz
  • 3

    Module 2: Training Management Plan

    • Training Management Plan

    • Service Handbook

    • Types of Training

    • Interior Walk Through

    • TMP Assignment

    • TMP Quiz
  • 4

    Module 3: Internal & External Communication

    • Guests

    • Interdepartmental

    • Body Langauge

    • Communication Quiz
  • 5

    Module 4: Administrative Roles

    • Service Outfitting

    • Supplier & Vendor Communication

    • Glancy Fawcett Case Study: Order Procedure

    • Vendor Communication Assignment

    • Checklists

    • Standard Operating Procedure

    • SOP Assignment
  • 6

    Module 5: Allergies, Food Safety & Sanitizing

    • Food Allergies

    • Training the Team on Food Allergies

    • Allergy Quiz

    • Allergy Assignment

    • Cleaning, Disinfecting & Sanitizing

    • Risk Assessment

    • Preventing Weevils
  • 7

    Module 6: Service Types

    • Silver Service

    • American Style

    • Buffet

    • English Style

    • Russian & French Style

    • Synchronised & Gueridon Service

    • Service Types Assignment
  • 8

    Module 7: Theme Nights

    • Theme Nights

    • Incorporating the Five Senses

    • Theme Night Inspiration

    • Hosting an Onboard Wine Tasting

  • 9

    Module 8: Tablewear & Bar Set-up

    • Bar Terminology & Set up

    • Glassware

    • Forks

    • Knives

    • Spoons

    • Speciality Cutlery Assignment

  • 10

    Module 9: Food & Beverage Knowledge

    • Tea

    • Wine

    • Cheese

    • Oysters

    • Caviar

    • Food & Beverage Quiz
  • 11

    Module 10: Glossaries

    • Food Terminology

    • Global Cuisine

    • Wine Decoded
  • 12

    Final Exam

    • Final Assessment

    • Exit Survey

    • Certificate

Pricing Options

At TYSA, we believe that education should be accessible to everyone! This is why we have created two different ways you can purchase the course.

Looking for more course options?

Here are a few of our students favourite courses/bundles!