Course Curriculum

Upon successful completion of the course, including all quizzes & assignments, you will receive a certificate of completion for Head of Service Diploma. As with all TYSA courses, you will have lifetime access to the course material.

  • 1

    Welcome

    • Head of Service Introduction

    • How to use Thinkific

    • Guidelines to Submitting your Assignments

  • 2

    Module 1: Leadership & Recruitment

    • Leadership Traits

    • Managing Expectations

    • The Big Six

    • Hours of Rest

    • Standing Orders

    • Performance Review

    • Recruitment Quiz
  • 3

    Module 2: Training Management Plan

    • Training Management Plan

    • Service Handbook

    • Types of Training

    • Interior Walk Through

    • TMP Assignment

    • TMP Quiz
  • 4

    Module 3: Internal & External Communication

    • Guests

    • Interdepartmental

    • Body Langauge

    • Communication Quiz
  • 5

    Module 4: Administrative Roles

    • Service Outfitting

    • Professional Supplier & Vendor Communication

    • Glancy Fawcett Case Study: Order Procedure

    • Vendor Communication Assignment

    • Checklists: Pre-Guest Procedure & Provisioning

    • Standard Operating Procedures in the Service Department

    • SOP Assignment
  • 6

    Module 5: Allergies, Food Safety & Sanitizing

    • Food Allergies

    • Training the Team on Food Allergies

    • Allergy Quiz

    • Allergy Assignment

    • Cleaning, Disinfecting & Sanitizing

    • Risk Assessment

    • Preventing Weevils
  • 7

    Module 6: Service Types with Guest Trainers - Bogarts Butlers

    • An Introduction to Service Styles

    • Silver Service

    • Continental Service

    • Family Service

    • Plated Style

    • Buffet

    • Russian Service

    • English Style

    • French Service

    • Synchronised & Gueridon Service

    • Service Types Assignment

    • Preparing for Service Assignment
  • 8

    Module 7: Theme Nights

    • Theme Nights

    • Incorporating the Five Senses

    • Theme Night Inspiration

    • Hosting an Onboard Wine Tasting

  • 9

    Module 8: Tablewear & Bar Set-up

    • Bar Terminology & Set up

    • Bar Set Up Assignment

    • Glassware

    • Forks

    • Knives

    • Spoons

    • Speciality Cutlery Assignment

  • 10

    Module 9: Food & Beverage Knowledge

    • Tea

    • Coffee

    • Wine

    • Cheese

    • Oysters

    • Caviar

    • Food & Beverage Quiz
  • 11

    Module 10: Glossaries

    • Food Terminology

    • Global Cuisine

    • Wine Decoded
  • 12

    Final Exam

    • Final Assessment

    • Exit Survey

    • Certificate

Pricing Options

At TYSA, we believe that education should be accessible to everyone! This is why we have created two different ways you can purchase the course.

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