Head of Service Diploma
Designed with world-renowned butlers, this course has been designed to give you the confidence, knowledge and practical resources to manage and lead a professional service team.
Upon successful completion of the course, including all quizzes & assignments, you will receive a certificate of completion for Head of Service Diploma. You will have 12-month access to complete this course at a pace that best suit your schedule.
Head of Service Introduction
How to use Thinkific
Leadership Traits
Managing Expectations
The Big Six
Hours of Rest
Standing Orders
Performance Review
Recruitment Quiz
Training Management Plan
Service Handbook
Types of Training
Interior Walk Through
TMP Assignment
TMP Quiz
Guests
Interdepartmental
Body Langauge
Communication Quiz
Service Outfitting
Supplier & Vendor Communication
Glancy Fawcett Case Study: Order Procedure
Vendor Communication Assignment
Checklists
Standard Operating Procedure
SOP Assignment
Food Allergies
Training the Team on Food Allergies
Allergy Quiz
Allergy Assignment
Cleaning, Disinfecting & Sanitizing
Risk Assessment
Preventing Weevils
Silver Service
American Style
Buffet
English Style
Russian & French Style
Synchronised & Gueridon Service
Service Types Assignment
Theme Nights
Incorporating the Five Senses
Theme Night Inspiration
Hosting an Onboard Wine Tasting
Bar Terminology & Set up
Glassware
Forks
Knives
Spoons
Speciality Cutlery Assignment
Tea
Wine
Cheese
Oysters
Caviar
Food & Beverage Quiz
Food Terminology
Global Cuisine
Wine Decoded
Final Assessment
Exit Survey
Certificate
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