Head of Service Diploma
Learn the skills to become the memorable, well-respected Head of Service that the team remembers for years, along with how to do your job and thrive in your new role calmly, confidently and effectively.
You'll learn too:
IoH is the award-winning, world-leading professional body for hospitality professionals. Their purpose is to promote professionalism through lifelong learning.
Stepping up from Service Stew to Head of Service is a jump that most people completely underestimate.
Students will be required to do the following:
Upon successful completion of the course, including all quizzes & assignments, you will receive a certificate of completion for Head of Service Diploma. As with all TYSA courses, you will have lifetime access to the course material.
Head of Service Introduction
How to use Thinkific
Head of Service Downloadable Templates
Leadership Traits
Managing Expectations
The Big Six
Hours of Rest
Standing Orders
Performance Review
Recruitment Quiz
Interview Assignment
Training Management Plan
Service Handbook
Types of Training
Interior Walk Through
TMP Assignment
TMP Quiz
Guests
Interdepartmental
Body Langauge
Communication Quiz
Service Outfitting
Professional Supplier & Vendor Communication
Glancy Fawcett Case Study: Order Procedure
Vendor Communication Assignment
Checklists: Pre-Guest Procedure & Provisioning
Standard Operating Procedures in the Service Department
SOP Assignment
Food Allergies
Training the Team on Food Allergies
Allergy Quiz
Allergy Assignment
Cleaning, Disinfecting & Sanitizing
Risk Assessment
Preventing Weevils
You’ve got some service experience and want to step into more of a leadership role.
You want to learn more in-depth service so you can progress in your career.
You’re a Chief Stew who wants to freshen up your service knowledge and feel more confident in your role.
You want to learn more about the behind the scenes of a service HOD role and what actually goes on.
You’re new to service and still need to master the basics. We would recommend starting with our Service Fundamentals course.
You are not willing to put in the time and effort required to put together the assignments. If you are simply looking for resources, we suggest you look at our Template packs.
Text length of individual points can be shorter or longer depending on your needs
Here are a few of our students favourite courses/bundles!
The admin and logistical knowledge required of Interior Management and the in depth knowledge, confidence and finesse required in service. The bundle serves you both. 12 month completion window.
£999
Master the art of interior management, event planning, and destination management for unforgettable guest experiences. From efficient admin and event design to expertly crafted itineraries, elevate your skills and confidence as Head of Department.
AIM provides you with the skillset required of a professional Interior Manager. Through partnerships with Industry professionals, throughout nine comprehensive modules, you will learn everything you need to know to confidently step into a HOD role.
£599
Designed with the world-renowned Mixology Group, this course covers everything you need to know to set up a bar with confidence, provide exceptional service & create outstanding cocktails!
£199
Formal tea service shouldn’t be underestimated onboard, and understanding the cultural nuances is necessary for serving a diverse guest list. TYSA has partnered with tea experts across the globe to create an in-depth 41-lesson learning experience!
£149
A partnership course with Luxury Floral Designer Lorrie Sanon, this course is designed to give you the confidence to procure and design magnificent floral arrangements.
£299