Head of Service Diploma
Learn the skills to become the memorable, well-respected Head of Service that the team remembers for years, along with how to do your job and thrive in your new role calmly, confidently and effectively.
Upon successful completion of the course, including all quizzes & assignments, you will receive a certificate of completion for Head of Service Diploma. As with all TYSA courses, you will have lifetime access to the course material.
Head of Service Introduction
How to use Thinkific
Guidelines to Submitting your Assignments
Leadership Traits
Managing Expectations
The Big Six
Hours of Rest
Standing Orders
Performance Review
Recruitment Quiz
Training Management Plan
Service Handbook
Types of Training
Interior Walk Through
TMP Assignment
TMP Quiz
Guests
Interdepartmental
Body Langauge
Communication Quiz
Service Outfitting
Professional Supplier & Vendor Communication
Glancy Fawcett Case Study: Order Procedure
Vendor Communication Assignment
Checklists: Pre-Guest Procedure & Provisioning
Standard Operating Procedures in the Service Department
SOP Assignment
Food Allergies
Training the Team on Food Allergies
Allergy Quiz
Allergy Assignment
Cleaning, Disinfecting & Sanitizing
Risk Assessment
Preventing Weevils
An Introduction to Service Styles
Silver Service
Continental Service
Family Service
Plated Style
Buffet
Russian Service
English Style
French Service
Synchronised & Gueridon Service
Service Types Assignment
Preparing for Service Assignment
Theme Nights
Incorporating the Five Senses
Theme Night Inspiration
Hosting an Onboard Wine Tasting
Bar Terminology & Set up
Bar Set Up Assignment
Glassware
Forks
Knives
Spoons
Speciality Cutlery Assignment
Tea
Coffee
Wine
Cheese
Oysters
Caviar
Food & Beverage Quiz
Food Terminology
Global Cuisine
Wine Decoded
Final Assessment
Exit Survey
Certificate
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